Here is some important information that will help you get the most value from your Better Packages equipment. The links below will direct you to the appropriate area. Be sure to read up on the preventive maintenance procedures.

• Service
• Warranty
• Maintenance Agreement
• Preventive Maintenance Procedures
• Trouble Shooting Tips

Service

Warranty and after-warranty service is available for your Better Pack equipment from Better Packages Authorized Distributors located throughout the United States and worldwide. These distributors are factory trained, have access to our latest technical documentation and maintain an inventory of genuine Better Packages replacement parts which may be necessary for the repair of your equipment.

Important Service & Repair Note: Be sure you are purchasing Authentic Better Packages parts and supplies from an Authorized source. When servicing a Better Packages product, only genuine Better Packages replacement parts should be used. Parts from other sources will void all existing warranties and any UL, CE, CSA certifications. Parts not manufactured by Better Packages may also create a safety hazard as well as diminished product performance.

To find out the name of your nearest Better Packages Authorized Distributor click here to Contact us.

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Warranty

Better Packages warrants each new machine and accessory to be free from defects in material and workmanship under normal and proper use.

Please contact Better Packages or your local distributor for warranty information on your specific model.

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Maintenance Agreement

Better Packages Distributors may offer Maintenance Agreements to the user to include periodic calls to inspect, clean, oil, and adjust the equipment and replace necessary parts, with payment to be agreed upon. Maintenance Agreements are always made between the Distributor and the User.

Maintenance Agreements made with the users of Better Packages equipment start after the initial warranty period.

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Preventive Maintenance Procedures

Better Packages tape dispensers and systems require minimal preventive maintenance and care. However the water activated tape used in tape dispensers produces a "dust" that if not removed periodically may reduce the performance of the unit.

Minimal lubrication is required for the cutting blades. Oiling these blades lightly on a monthly basis will greatly extend the life and performance of the blades.

Weekly washing of the water brushes will assure the most effective reactivation of the adhesive on the tape. On reinforced tape the adhesives are heavier, and during dispensing some of this wipes off on the brushes and runs into the water tank.

If you do not wash the dispenser with warm water and mild soap weekly, the glue may accumulate and reduce the effectiveness of the moistening system by clogging the water brush bristles.

The following suggested preventive maintenance schedule applies to all water activated tape machines listed in this web site.

Weekly

• Wash water brushes with mild soap; rinse well.
• Clean any accumulated tape dust with a dry brush or blower.
• Wash water tank with mild soap; rinse well.

Monthly

• Clean accumulated glue from blades.
• Apply light coating of light machine oil to back of blade.
• On Better Packages 555 models add a few drops of light machine oil to felt pads.

Annually

• Thoroughly clean all accumulated pieces of tape, tape dust and any other foreign material from inside of machine with dry brush or blower.
• Clean bottom of heaters and pressure plates of accumulated glue.
• Oil upper and lower blades lightly with light machine oil.
• Clean all covers with a damp rag.

WARNING!

Never spray cleaning fluid or lubricant into the machine. Never clean or work on an electric or electronic dispenser with the power turned on. Always turn the power off and unplug the machine before servicing.

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Trouble Shooting Tips

Following are simple troubleshooting tips to consider if there is a problem with your machine. A more complete discussion of troubleshooting techniques is contained in the operating manual for each machine. If the problem with your machine cannot be resolved with these tips or techniques in your manual, then you should contact your local authorized distributor or our Customer Support Department through Contact us.

Symptom Trouble Shooting Tips

Symptom: Machine does not turn on (if electric).

Tip(s):

• Check to see that unit is plugged in, and power light is "on."

Symptom: No tape is dispensed.

Tip(s):

• Check to see that tape is loaded in the basket.
• Check to verify the tape path is correct.
• Remove upper tape plate and look for small pieces of tape which may cause jamming.
• Check that the water brush(es) and water tank are properly inserted so they don't block the tape path.

Symptom: Tape is not wet when it is dispensed.

Tip(s):

• Check water level in tank.
• Check for proper location of water brush(es) and tank.
• Check brushes for excess glue build up or excess wear.

Symptom: Tape does not stick well.

Tip(s):

• Check water level, adjust if necessary.
• Check heater operation, adjust if necessary.
• Add water conditioner if water is "hard."
• Check condition of water brushes.

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